SEND ASSIGNMENT

Our Process

Make Assignment

Carrier can make assignments to InspectionConnection via our proprietary claims system, estimate software platform, voice, or email

Options

Assignments can be for estimate creation, desk review, audit review, subrogation services, or salvage assistance

Workflow

InspectionConnection will utilize the most efficient manner of claim handling based on the location and type of assignment received

Feedback

InspectionConnection will provide regular feedback and reports to the carrier

 Why We Are Different

  • We offer a single point of contact for your specialty needs
  • We regard our clients as partners - we are not just an estimate provider, but a complete specialty claims partner
  • Quality over quantity. Our team will share quality feedback to increase both parties' productivity
  • Not a franchise, our processes are the same nationwide.

Quality Assurance

We conduct a two-tiered reinspection process. Managers are reinspected by directors for calibration, assuring “everyone is seeing things through the same set of glasses.”

The proper documentation and evaluation of a vehicle’s condition require more than a limited number of photos. We take a comprehensive approach to our photo standards, validating our client’s work product meets our Quality Assurance process. 

Video Estimate

We have video estimating capabilities for Auto claims. We narrate the entire video to clearly articulate the primary damage, unrelated damage, vehicle condition, and options. We also include a Basic Claim Form and still photos for quick reference. 

The video is segmented into approximately one-minute clips, each comprehensively illustrating all areas of the vehicle. Our video estimating product can also be used for commercial claims – RV, Heavy Equipment, and Trucks.

Customer Retention

According to JD Power, “Claimants who perceive the settlement as meeting their expectations are less likely to attempt negotiating with the insurer.” Our system can send perfectly-timed mobile messages to customers, which increases customer satisfaction and retention. We are committed to every customer to complete the inspection within 24 hours of the vehicle arriving at the inspection location, and produce a quality product with our experienced appraisers and our comprehensive QA/QC process. All at a cost that will help control your LAE and improve your indemnity spend.  

Specialty Claims

Historically, Specialty claims handling has been inconsistent. InspectionConnection brings consistency and accuracy to all areas of these unique claims by enhancing estimation, evaluation, salvage disposition, and subrogation.

What Vehicles make up the realm of "Specialty"?

  • Semi tractors 
  • Semi trailers 
  • Commercial van and utility trailers 
  • Medium duty trucks over 1 ton 
  • Straight trucks 
  • Box trucks 
  • Special service body trucks
  • Motorcycles
  • Farm implements 
  • Farm tractors 
  • Combines 
  • Hay bailers 
  • Spray equipment 
  • Farm trailers 
  • Harvesting equipment 
  • Forestry equipment 
  • Industrial mobile equipment
  • Construction equipment 
  • Recreational vehicles 
  • Buses 
  • Pull behind campers 
  • ATV’s and side by sides 
  • Pontoon boats 
  • Personal Watercraft 
  • Bass boats 
  • Powerboats under 28’ 

InspectionConnection + Latitude Subrogation Services

Latitude Subrogation Services will deliver your recovery assets through our customized suite of subrogation and salvage management programs. Latitude's 25 years of expertise span all lines of personal and commercial business. Our dedicated and professional specialists have decades of experience handling multi-line subrogation claims and salvage administration in all 50 states and all Canadian provinces. It's our coverage and expertise that defines Latitude as a leader in the industry.

 Learn more

Latitude Subrogation Services and InspectionConnection fit together by providing a single vendor option for claims handling.

Estimate 
O/C Investigation 
Total Loss Evaluation 
Salvage Disposition 
Claim Payment 
Subrogation Recovery

Quality Assurance

We conduct a two-tiered reinspection process. Managers are reinspected by directors for calibration, assuring “everyone is seeing things through the same set of glasses.” The proper documentation and evaluation of a vehicle’s condition require more than a limited number of photos. We take a comprehensive approach to our photo standards, validating our client’s work product meets our Quality Assurance process.